Did you know that more than 90% of customer interactions occur over the phone?
Thanks to the rapid acceleration of technology solutions, talking to clients over the phone or via email or web conference is the new normal. And while it’s made doing business that much more efficient, it’s not necessarily the best way to forge lasting personal connections with your customers.
So when I got the opportunity to visit a handful of Gremlin Social’s customers in person, I jumped on it.